Legal — Notices & Terms (Canada)

This page describes our legal terms, statutory disclosures, privacy and data-handling practices under Canadian law (PIPEDA & provincial frameworks) for Rewardmatrix — a UI/UX design firm operating in Toronto, ON.

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Legal overview

Terms of Service — Summary

These Terms set out the relationship between you and Rewardmatrix when you use our services, deliverables, prototypes and intellectual property. By engaging our services you agree to these terms unless otherwise agreed in writing.

We provide UI/UX design, research, prototyping, and consulting. Project scope, deliverables and timelines are defined in the statement of work (SOW) or engagement letter.

Fees are set out in the SOW. Invoices are payable within the term specified. Late payments may incur interest where permitted by law.

We warrant professional care in delivering services. To the extent permitted by law, our liability is limited to fees paid for the services giving rise to the claim.
Terms illustration

Privacy, Data Processing & PIPEDA

Rewardmatrix processes personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. Our full Privacy Policy (privacy.html) describes data categories, purposes, transfers, retention and your rights.

Key points:

  • Lawful basis: consent and performance of contract.
  • Transfers: We may use third-party processors (hosting, analytics). We ensure appropriate safeguards and contractual protections.
  • Access & correction: You may request access or correction of your information.
  • Complaints: For unresolved privacy complaints, you may contact the Office of the Privacy Commissioner of Canada (OPC).

OPC contact: https://www.priv.gc.ca/en/

Privacy

Data retention table

Data category Purpose Retention period
Client project data Project delivery 7 years after project completion
Contact & billing Invoices, legal 7 years
Marketing lists Newsletter & updates Until consent withdrawn

Accessibility & Compliance

We design and deliver accessible user interfaces following WCAG 2.1 AA principles and applicable Canadian accessibility guidance. Accessibility audits and remediation are available as part of engagements.

If you encounter barriers on our website or in deliverables, please contact us at Rewardmatrix@outlook.com and we will provide information in an alternative format where reasonable.

Accessibility

Consumer Rights & Dispute Resolution (Canada)

Where applicable, Canadian consumer protection laws apply. For disputes arising from our services, we aim to resolve matters informally first. If unresolved, parties may pursue mediation or the courts as set out in the applicable agreement.

For privacy-related disputes you may also contact the Office of the Privacy Commissioner of Canada:

  • Telephone: 1-800-282-1376 (toll-free within Canada)
  • Website: priv.gc.ca
Notice takedown & copyright

To report alleged copyright infringement, send a written notice with details to Rewardmatrix at the address listed on this page. We follow Canadian notice-and-notice procedures where applicable.

Company details & Legal IDs

Business name: Rewardmatrix

BN / GST/HST: 78462 9134 RT0001

Registered office: 87 King Street West, Toronto, ON M5H 1A3, Canada

Email: Rewardmatrix@outlook.com

Jurisdiction: Ontario, Canada

Legal representative
Legal Representative
Name: Legal & Compliance — Rewardmatrix
For formal notices, please use the postal address above or email. Response time is typically 10 business days.

Notices & Legal Requests

All legal notices, subpoenas, or formal requests should be directed to our registered address. We will forward valid requests to the appropriate internal contact and respond according to applicable law.

For privacy-related legal requests, include sufficient detail to identify the matter and the preferred contact method.

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